DELIVERY POLICY
Matrix Media Service LLC provides digital VPS and web hosting services. Because our products are entirely digital, there is no physical product or shipment associated with any purchase.
Digital Service Delivery
After a customer successfully completes an order and payment is confirmed, Matrix Media Service LLC will process and provision the purchased VPS or web hosting service.
Depending on the service purchased, access information, account credentials, configuration details, or other service-related information may be delivered electronically by email or through the customer's account.
Most services are provisioned promptly after payment confirmation. Certain orders may require additional processing, configuration, or verification and may take up to 24 hours.
Customer Responsibility
Customers are responsible for providing accurate contact and account information, including a valid email address. Matrix Media Service LLC is not responsible for delays caused by incorrect customer information, inaccessible email accounts, or circumstances outside our reasonable control.
Customers should check their email, including spam or junk folders, for service activation and account information.
No Physical Delivery
Matrix Media Service LLC does not ship physical products. All VPS and web hosting services are delivered electronically.
Service Activation
Once a VPS or hosting service has been provisioned and made available to the customer, the service is considered delivered.
If a customer does not receive their service information within 24 hours of a successful purchase, they should contact Matrix Media Service LLC for assistance.
PRIVACY POLICY
Matrix Media Service LLC ("Matrix Media Service," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, protect, and disclose information when you visit our website or purchase or use our VPS and web hosting services.
Information We Collect
We may collect information that customers voluntarily provide, including:
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Name
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Email address
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Billing information
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Contact information
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Account and login information
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VPS or web hosting configuration information
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Information submitted when contacting customer support
Payment card information may be processed by third-party payment processors. Matrix Media Service LLC does not need to store complete payment card information on its own systems.
Automatically Collected Information
When you visit our website or use our services, certain technical information may be automatically collected, including:
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IP address
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Browser and device information
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Operating system
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Website usage information
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Pages visited
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Date and time of website access
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Security and diagnostic information
This information may be used to maintain website security, prevent fraud and abuse, troubleshoot technical issues, and improve our services.
How We Use Information
Matrix Media Service LLC may use collected information to:
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Process and fulfill orders
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Provision VPS and web hosting services
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Provide customer support
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Communicate with customers regarding their services
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Maintain and secure customer accounts
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Prevent fraud, abuse, and unauthorized activity
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Improve our website and services
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Comply with legal and regulatory requirements
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Payment Information
Matrix Media Service LLC uses third-party payment processors to process payments. Payment processing may be subject to the privacy policies and terms of the applicable payment processor.
Matrix Media Service LLC does not offer recurring billing or automatic subscription payments. Customers are charged only when they voluntarily place an order and authorize a payment.
Information Sharing
We do not sell or rent customers' personal information.
We may share information with trusted service providers when necessary to operate our business, process payments, provide hosting services, maintain our website, provide customer support, prevent fraud, or comply with legal obligations.
VPS and Hosting Data
Customers are responsible for the content and information they store, transmit, or process through their VPS or hosting account.
Matrix Media Service LLC may access or process account and technical information when reasonably necessary to provide services, maintain security, investigate abuse, troubleshoot technical issues, or comply with applicable law.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate properly, maintain security, analyze website traffic, remember preferences, and improve the user experience.
Customers may be able to control cookies through their browser settings.
Data Security
We take reasonable administrative, technical, and organizational measures to protect information against unauthorized access, misuse, alteration, or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Data Retention
We retain information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, prevent fraud, comply with legal obligations, and enforce our agreements.
Third-Party Websites and Services
Our website may contain links to third-party websites or services. Matrix Media Service LLC is not responsible for the privacy practices, security, or content of third-party websites.
Customers should review the privacy policies of third-party services they use.
Children's Privacy
Our services are not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13.
Your Privacy Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information, including rights to access, correct, or request deletion of certain information.
Requests may be submitted through our customer support contact information provided on our website.
Changes to This Privacy Policy
Matrix Media Service LLC may update this Privacy Policy from time to time. Any updated policy will be posted on this website with a revised effective date.
Contact Us
If you have questions regarding this Privacy Policy or how your information is handled, please contact Matrix Media Service LLC through the contact information provided on our website.
Return Policy
Matrix Media Service LLC provides digital VPS and web hosting services. Because our services are delivered electronically and cannot be physically returned or put back into our digital inventory, all sales are final and no returns are accepted.
Once a service has been purchased, provisioned, or activated, it cannot be returned, exchanged or put back into our digital inventory, except a mistake on Matrix Media Service LLC part or where required by applicable law.